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managing a difficult person
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Managing the difficult person adds another layer of complexity. The manager not only has to
interact frequently with the troublesome employee, s/he must constantly manage his or her
frustration to make sure it doesn’t spill over into unfair or inappropriate decisions. In addition,
characteristically difficult interactions, such as a poor performance review or layoff meeting, are
doubly challenging with the problem employee. In this article, we’ll discuss how to identify and
interact the difficult employee, how to distinguish between the difficult and the disturbed, and
how to handle particularly challenging situations such as the poor performance review, the
disciplinary conference, and/or the EAP referral.
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by
vishal
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on
2/22/2010 1:02:18 PM
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